Here you can find answers to commonly asked questions.
How does the subscription work? When you purchase a plan, your subscription will auto-renew until you cancel it. At this time, there are only a limited number of boxes available, so once you cancel, you may have to wait for a spot to open up again.
What types of swag will be in my box? You will receive promotional items such as bookmarks, pens, wristbands, buttons, postcards, etc. While we love lifestyle items ourselves, our boxes are all about the books and introducing readers to more authors to love! That's why our boxes are so affordable and how you get to find all the best authors and books.
When will I receive my box? As of June 15, 2020, all U.S. boxes ship within 10 business days of your order. Your account will auto-renew on the same day every month, until you cancel. EXAMPLE: You sign up as a new subscriber on July 1. Your first box will ship within 10 business days. Your account will renew on August 1 and your next box will ship within 10 business days, and so on.
What if I need to change my address?You must do so before your account renews. If you forget, send an email to [email protected]. We can change it for you, up until your label is printed. After the label is printed, we can not change the address. You will have to make sure it is forwarded to your new address. If you need a box reshipped due to an address change or error, it will be at your expense.
How much does shipping cost?All book boxes ship for just $5!
Will I receive a tracking number when my box ships? Yes! Once your box leaves our warehouse, you will receive an email with a tracking number. If you do not receive an email, check your spam folder and also make sure the email address on your account is accurate. If you don't receive the email, you can still access your tracking information by logging in to your account. Tracking numbers may take a few business days to return any information.
How long does it usually take to receive my box? Once the box leaves our warehouse, it will go to our shipping partner to be sorted and delivered to USPS. Most boxes are delivered within 5-10 days of leaving us. Single books are shipped via Media Mail and take a bit longer. All orders will ship within 10 business days of order placement/renewal.
How do refunds/cancellations work?We do not offer refunds on cancelled orders. If you want to cancel your subscription, you must do so BEFORE it renews.
Can I skip a shipment? Yes. Login to your account and click Edit under your subscription. You must do so before your subscription auto-renews. Otherwise, you will still receive a box the following month. We do not provide refunds for failure to skip prior to auto-renewal. You are allowed to skip one month at a time. If you need to pause your account longer than that, you must cancel and reactivate when you're ready to receive a box again.
What if I already have a signed copy of one of the books I received? You ARE a romance novel enthusiast. You can always gift it to a friend or donate it to your local library. You could also try contacting your favorite book blog and offering to host a reader giveaway. We do have a Reveal Book Box Paperback Swap group on Facebook you can join. However, we are not responsible for the swaps that take place in the group.
What if I don't like one of the books I received? We try our best to select books our subscribers will enjoy. We have a team of reviewers that checks out each book that is accepted into the boxes. However, every reader has different tastes. As much as we hope you do, we realize every subscriber may not love every book they receive. We do ask that you give every book and every participating author a chance. *Please see above answer.
Do you reveal the authors that are being featured each month? No. The REVEAL is when you open the box and discover what's inside. However, we do tell you some of the upcoming authors we're featuring. You just don't know when! ;)
What if I didn't receive my box? First, check the tracking with USPS. If your box is marked as delivered by USPS, but you don't have it, you must first contact your local post office or mail carrier. Drivers often mistakenly scan packages before they actually deliver them. If you have not received your box a week after it shipped, please let Customer Service know by sending an email to [email protected]. We do not offer refunds on lost packages.
Why did my friend get a different box than I did? Each box is custom curated based on the preferences you select when joining the club. There are dozens of combinations available each month!
Will I get duplicates? We will never ship you the same book twice, as long as you only receive one subscription. If you have more than one account, you will likely receive duplicates.
Are all of the books signed? Yes. All books have either a signature on a page in the book or include a signed bookplate. You can expect bookplates from authors who live outside of the United States and on books that are co-written. We do try to limit the number of titles with bookplates.
How does the referral program work? Once you become a subscriber, you will find a unique referral link in your account. For every three readers who sign up using your link, you'll earn a free box on your next renewal (up to $43.95 - the 4 book box). If you rack up 9 referrals in one month, your next 3 renewals will be free (you just pay shipping!).
What are the hearts in my account for? This is our loyalty program! You earn hearts on every order/renewal, and 100 hearts can be redeemed for 20% off your next shipment.
How are the books selected? We have a Review Team of over 30 avid readers and bloggers who read every title submitted for consideration. We work very hard to choose books our readers will love! Authors, if you write Contemporary Romance, and would like to have your books included in the boxes, you may submit your request HERE.
Are all the books standalone titles? Every book we include in the boxes will either be the first in the series OR able to be read as a complete standalone. For example, if you receive Book 3 in a series, rest assured the story can be enjoyed without having to read the other books within the same series. These are called interconnected standalone.
Do you offer genres other than romance? Nope. This is the ROMANCE Reveal Book Box. However, when you subscribe, you'll get to tell us your favorite romance tropes and romance subgenres (like historical or young adult) so we can do our best to match you with titles you're more likely to love.
When I choose my preferences, am I guaranteed to only receive those selections? No. While we do our best to accommodate your preferred interests, the books chosen for you are based on our available inventory. We may not always have your preferences in stock.
Who can send swag? Authors, bloggers, event hosts, or anyone who would like to reach thousands of women! This is a fantastic, affordable way to promote your work or your brand. Our subscribers are (mostly women) readers that are looking to discover new books and authors. You can get your name into their hands by sending us your promotional items to place in the boxes. It's also a great opportunity for direct sales marketing and small business owners who sell women-geared products! We want each box to contain a fun variety of items, so please check with us to see what we're currently needing. We love pens, buttons, stickers, bracelets, lip balm, stress balls, keychains, etc. Items should be lightweight and fit into a 9"x6" box.
Who should I contact if I have questions? Authors should contact our Author Team by emailing her at [email protected]. Customers with questions should contact Customer Service at [email protected]. General questions can also be sent to [email protected]. Please do not send messages through social media channels, as these tend to get lost and/or have a delayed response.